Frequently asked questions about banks

There are many different banks in my city. Where should I open my account?

Ask for: What accounts are there? How much do you have to pay for the account and for a transfer? Do you have to pay money every month? How many machines does the bank have in your city? What does the bank do with your money? How fast can you transfer money abroad? The answers can help you decide.

bank questions

Can I withdraw money from all machines with my debit card?

You bring money to the machine from your bank? Then you do not have to pay anything. At the machines of other banks you sometimes have to pay something. Check with the banks or read the information at the machine.

Can I pay with the debit card in a shop?

In many shops you can pay with the debit card but not in all. For this you usually need your PIN. Often you also have to sign on the receipt.

Can I transfer money from my account abroad?

Yes. Usually, remittances abroad need a few days. Information about transfers abroad can be readily obtained on the internet.

Additional information for asylum seekers

You want to transfer money home? Then ask for help with migration counseling. If you have a bank account, you can transfer the money abroad. Otherwise one can send the money over different institutes.

I want to buy a car, but I have no money. Can I get the money from my bank?

You can ask at the bank. Maybe you will get a loan. But you have to pay a fee and interest on the loan. Ask at various banks.

I got a loan from a bank. But I cannot repay the money. What can I do?

First, get well advised. You can find more information about counseling centers under the heading “find help”.

BANK ACCOUNT AND FINANCE

Account

If you live and work in Germany, you need a bank account. You can open your account at a bank or at a savings bank. Most banks and savings banks have branches. Some banks can only be used over the Internet. Mostly you have to pay some money for a account, a fee. For students, the account is often free. There are several accounts: With a credit account, you can only withdraw the money from the account that you have previously deposited. With an account with disposition credit (Dispo) you can withdraw also money, if you have no more money in the account. The bank lends you money up to a certain amount. But you have to repay the bank not only this sum, but also interest. The interest rates are often very high.

Account opening

You would like to open an account? You can do that in any branch. However, the bank or Sparkasse must always first verify your identity. So you need to show your ID or passport.

Many banks can also open an account online or by mail. For this you can use the Postident procedure: you get papers from the bank or Sparkasse. With the papers and your passport or passport you go to the post office. There you can identify you. Sometimes you need your registration certificate to open your account.

Transfers

For the rent and your salary you need a checking account. Your employer pays the salary by bank transfer. And you usually have to pay the rent for your apartment by bank transfer. For regular transfers, you can make a standing order. For other transfers, you will receive a paper in the bank or savings bank, the remittance slip. How much money would you like to transfer? And who should get the money? You write the information on the transfer slip. Then you submit the remittance slip to the bank / savings bank. You want to transfer your money via internet? When opening the account, say that you want to do online banking or home banking.

Since 2014, there are SEPA payments in 34 European countries (as of July 2018) in order to transfer money (Euro) as simply as possible. The IBAN replaces the account number and the BIC the bank code. For example, IBAN and BIC can be found on your debit card.

bank account

Debit card and credit card

You will receive a debit card for your checking account. If you wish, you can also get a credit card (for example: MasterCard, Visa). Usually you have to pay for the credit card. The bank or Sparkasse usually sends you the debit card and / or the credit card by mail. You have to sign the card. A few days later you will receive a PIN for your card by post. The secret number must be in your head.

With the debit card you can withdraw money at all ATMs. For this you always need the PIN. You can pay by credit card in some shops and on the internet. Cash can be deposited at the branch of your bank / savings bank.

If you have lost your debit or credit card or have been stolen, you should have your cards blocked as soon as possible:

  • Emergency call: 116116

Interest

For the money in the account you receive interest from the bank or the savings bank. For money in the checking account, you will receive only little interest. If you want to save money, you can open a savings account or a savings account. Then you get a bit more interest than a check

You can apply for a Business Loss certificate until 15.12.!

Unfortunately, losses and profits are not automatically charged between different banks. A Business loss certificate solves the problem.

The year is coming to an end and for tax purposes a few errands make sense. This includes, for example, obtaining a loss certificate. If a bank has found a loss on the sale of shares and at the same time profits from the sale of shares above the saver’s lump sum have been obtained from another bank, the loss can be offset against the income from the income tax return. Prerequisite for this is the loss certificate. However, this will only be created until 15 December.

Within a bank, losses on investments or sales of shares are offset against the corresponding interest or capital gains on shares, so that not too much withholding tax is paid. But a settlement between different banks is not. The excessively paid withholding tax can only be recovered in the context of the tax return with the investment KAP.

Business Loss certificate for tax return

Unfortunately, banks do not automatically issue loss certificates for deposits and investments and send them to their clients. That’s why every investor has to take care of themselves if he or she runs investments or deposits at several banks. Incidentally, this also applies to married couples who have cash deposits at various banks and are jointly assessed. The legal deadline for the loss certificate expires on 15 December of each year. Thereafter, the loss certificate is no longer issued retroactively and the offsetting is forfeited for the current year.

Incidentally, losses on the sale of shares can only be offset against profits from the sale of shares and not with profits from other investments, such as interest or dividends. The other investments can be netted with each other. Therefore, losses on the certificate are reported separately, ie a loss for stock sales and another for investments.

business loss

Business Loss carried forward by tax office

If the loss is higher than the investment income, the tax office makes a separate loss determination of the remaining loss. This residual loss can still be offset in the following year, provided that profits are again generated and stated in the tax return. Therefore, it is worth obtaining a loss certificate if the saver allowance was exhausted on yourself or the spouse and a loss was recorded at another institution.

Money as a Christmas present? Yes, please! And changes in 2019

Banknotes under the Christmas tree? Here are the ghosts. Some consider gifts of money as impersonal and unimaginative, others as particularly useful and practical. An Emnid survey commissioned by Postbank shows that 57 percent of Germans like to give away money on festive occasions, 42 percent reject it. Regionally, there are clear differences: In the north of the republic, money donations are more open than in the south. While 69 percent of respondents from Schleswig-Holstein, Hamburg, Bremen and Lower Saxony like to make their loved ones happy with money, only 49 percent of respondents from Bavaria and 51 percent from Baden-Wuerttemberg give away money. Interesting – because Southern Germany, as far as indicators such as income, unemployment and indebtedness are concerned, is considered the richer region of Germany.

chrismas money

Popular cash

According to the Postbank survey, only 31 percent of Germans find money at Christmas unreasonable, and for 66 percent, it is acceptable. Above all, the young respondents are happy about cash – only just under 21 percent of them think an envelope under the Christmas tree is out of place, 78 percent like to hold their hands. Iris Laduch-Reichelt of Postbank explains: “Just as much as we like to pay with coins and banknotes in this country, we give away money – usually in cash, of course.” The popularity of money gifts is also a reason for keeping a lot of cash in some households will. According to Postbank survey from last year, 17 percent of respondents have sums of 300 to 1,000 euros at home, seven percent even more than 1,000 euros – of which just under two percent proud 10,000 euros and more. “The persistently low interest rates currently create little incentive to deposit the gifts on the bank account. And most savers are still shying away from buying securities, “says Iris Laduch-Reichelt.

What will change for consumers in 2019?

More mother’s pension and minimum wage, plus in Hartz IV and child benefit, supplement for pensioners and separation children: the bottom line brings the year 2019 for almost all more money. And the Minister of Finance wants to spare all taxpayers, because the so-called cold progression is weakened. In addition, the basic allowance and child allowances are increased. The reduction of the unemployment insurance contribution to 2.5 per cent promises more net benefits. In addition, employers and employees will again share the additional contribution in health insurance from January onwards. However, the long-term care contribution increases by 0.5 percentage points. The i-TAN lists for online banking are about to expire in 2019. And the new packaging law brings pledge for more drinks.

Employees who want to save their own money on the way of salary conversion for the later occupational pension, benefit from new employer’s contribution obligation on conclusion of contracts from 1 January. Anyone applying for a reduced earning capacity pension from the turn of the year will be able to score points with higher mark-up periods for more pension: In the future, the calculation will fictitiously assume that 65 years and 8 calendar months have been worked.

People in need of care and their relatives can rely on a range of prescriptions in 2019 to improve care and care. For taxi trips to the doctor in many cases there will be an automatic authorization by the health insurance in future. For spa stays of caregivers, the patient can be cared for there. And the new bridge part time makes it easier to reduce working hours for a limited period of time and then return to the original number of hours. 2019 is flashed for environmentally friendly mobility: donated the employer a free or discounted ticket for buses and trains, the cost savings no longer have to be taxed. If employees use a new electric or hybrid company car privately, the tax authorities are satisfied with the taxation of half the monetary benefit. Also in the private use of the service bicycle or e-bike wants the tax office no longer participate.

Clear text is in the future when insurance policies announced: For this purpose in household effects, liability or disability policies is clearly signaled by check mark or a red “X”, where the most important information about the contract are. Presumably in mid-May, the EU missed phone calls from landline or mobile phone to other EU countries a cover: A minute may then cost a maximum of 19 cents. For a text message a maximum of 6 cents per text message may be charged. With the issue of more counterfeit 100- and 200-euro notes, the European Central Bank wants to complicate the end of May 2019 crooks the craft.

Even for mini-jobbers, the new minimum wage of 9.19 per hour applies. However, because the earning limit for low-paid jobs is still 450 euros, you have to calculate with a sharp pencil how many hours of work there are left (48 hours x 9.19 euros = 441.12 euros). In addition, the period for short-term employment is reduced to 50 working days or two months (previously: 70 working days or three months) per calendar year. Above all, this must be kept in mind by holiday jobbers and seasonal workers.

iTAN phishing and secure handling of the PIN

Fraudsters try to access data via e-mail through iTAN phishing and it is important that the public learn how to securely handle PINs

Three tips on how customers can protect themselves against fraud

Those who want to convert their iTAN online banking process to a newer TAN process should be alert: Scammers are trying to use the abolition of the paper-based TAN list for their own purposes. By September 14, 2019, bank customers will need to upgrade to a more modern TAN process with two-factor authentication.

Scammers take advantage of this and, like their own bank, contact the customer via e-mail. The e-mail then contains a link to a fake website that may be deceptively similar to the bank’s online banking presence. If the customer follows the link and logs in, the fraudster initially fishes his access data. In another e-mail or online banking on the fake website, the customer is now prompted to enter the iTAN, with which he should unlock the supposedly new TAN app. The scammer also fishes these and then uses them to gain access to the real TAN app, which he has installed on his own device. Now he can make unnoticed transfers on behalf of the customer.

iTAN phishing

The entire process of fetching credentials and iTAN may take no more than a few minutes. The counterfeit e-mails now show a high degree of perfection. In the past, such messages were often already recognized by the lack of spelling. This is now often no longer the case. In addition, the criminals personalize the emails more often, so bank customers are addressed with their real name. This makes it harder to expose the fraud attempt at first glance.

However, with these three tips, customers can minimize the risk of becoming victims of these criminal activities:

Tip 1

Who contacts you? Is this really your own bank? Information on whether it is a fake e-mail can be found, for example, in the sender of the e-mail.

Tip 2

Enter the online banking address of your own bank yourself in the bar of the browser. Under no circumstances should the link used in the e-mail be clicked! Whether it is really the encrypted side of your bank when you log in, you also recognize that a lock symbol appears in the browser bar and the address starts with “https …”.

Tip 3

Check the e-mail for any other abnormalities, such as spelling mistakes! When in doubt, customers should call their bank to inquire.

Suspicious emails should always be reported to your own bank so they can act against it and protect other bank customers from becoming victims of criminals.

Safe handling of the PIN

 Most consumers have multiple PINs, passwords and other personal access data. Keeping track of the password jungle is not always easy. Since it may happen that when you pay or at the ATM, the four digits of the PIN for the girocard not come. What to do, so that does not happen?

To write down the PIN on a piece of paper in your purse or even on the card itself would be grossly negligent. Banks or savings banks could then refuse liability in the event of abusive decisions using the card and PIN. So you better stick to the tips of EURO Kartensysteme for your PIN security:

  • Memorize your PIN. These are pictorial stories that will stay in your memory. For example, for the secret number 1311: One (1) Cinderella discovers three (3) hazelnuts, dances on one (1) ball and finds one (1) prince.
  • Do not reveal your PIN to any third party – not even family members or anyone else you trust.
  • Make sure nobody is watching you enter your PIN. Cover the keyboard at the ATM or at the electronic cash register best with the free hand.
  • Do not be distracted by strangers when entering your PIN.

More than 130 German banks and savings banks collect negative interest rates

European Central Bank (ECB) negative interest rates

More and more banks and savings banks pass on the negative interest rates of the European Central Bank (ECB) to private or business customers. This is shown by an investigation of more than 1,200 banks and savings banks by the consumer portal biallo.de. At present, 35 financial institutions are demanding a so-called custody fee from wealthy private customers, in part already for deposits of 100,000 euros or more on the giro or overnight money account.

german banks

Exemptions

14 of the 35 banks and savings banks have already adjusted their custody fee to the tightened ECB deposit rate of minus 0.5 percent – including large institutions such as Berliner Sparkasse, Berliner Volksbank or Sparkasse Hannover. In addition, the allowances, which are exempted from the penalty interest, were significantly reduced in some cases. Other major financial institutions, such as Hamburger or Nassauische Sparkasse, are leaving their custody fees at minus 0.4 percent for the time being. The allowances are still at 500,000 euros.

Penalties

For business customers and institutional customers, biallo.de now has 127 banks that record high deposits with punitive interest rates. As some of them also collect a custody fee from private customers, the total number of banks and savings banks is 131, which charge negative interest rates. The number could rise in the coming weeks. Because many institutions are considering the introduction of penalty interest if the ECB further tightened its deposit rate.

However, Horst Biallo, founder and managing director of biallo.de, does not expect a widespread introduction of negative interest rates for small savers: “The risk that customers would migrate, would be too large.” The expert instead assumes that the financial institutions continue to increase the fees around the current account. “According to our latest research, almost every third bank has turned the price screw this year,” says Biallo.

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